If you are not entirely satisfied with your purchase, we're here to help, simply contact us to initiate a return within 30 days of your purchase.

To be eligible for a return and full refund, your item must be in the original packaging, unused and in the same condition that you received it.

The customer is responsible for the return cost of the package unless the return is due to a fulfilment error. We recommended using a tracked service as the package remains the customer's responsibility until it has been delivered. Please make sure to include your order number with your return parcel.

We only offer refunds onto the original payment method used to place the order.

We do not currently offer exchanges as part of the returns policy.

There are certain situations where only partial refunds are granted, such as (if applicable) any item not being returned in its original condition, or is damaged or missing parts for reasons not due to our error.

In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us.

Return Address
CGB Giftware, Bude/Stratton Business Park, Bude, Cornwall EX23 8LY
Please include a copy of your order or note of your order number.

Have a question? Please get in touch using the form below.